Frequently Asked Questions

Everything you need to know about your AlmaGems experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.

Do you offer international shipping?

Yes, AlmaGems ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my jewelry?

To maintain the brilliance of your pieces, avoid contact with harsh chemicals, perfumes, and water. Store them in a cool, dry place when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various buy-now-pay-later options depending on your region.

Are your gemstones ethically sourced?

Absolutely. At AlmaGems, we are committed to ethical sourcing and work exclusively with suppliers who adhere to fair labor practices and conflict-free mining.